Frequently Asked Questions About Glues, Adhesives, and Sealants at Glues Australia

Frequently Asked Questions

What is Glues Australia and what do you offer?

Glues Australia is an online retailer specializing in adhesives, sealants, and other bonding solutions. We offer a wide range of products suitable for both professional and DIY applications.

How do I contact Glues Australia for inquiries or support?

To contact Glues Australia for inquiries or support, you can visit our website and navigate to the "Contact Us" page. There, you will find our contact information, including our email address, which you can use to reach out to us.

Do you have a physical store location or are you solely online?

We are solely an online retailer, focusing our expertise on offering a wide range of high-quality glues, adhesives, sealants, and fillers through our comprehensive website. This allows us to serve customers across Australia more efficiently.

What sets you apart from other online glue retailers?

What sets Glues Australia apart from other online glue retailers is not just our specialized focus and unparalleled expertise in the field of adhesives, but also our utilization of cutting-edge AI technologies. Our website is designed to provide immediate answers to your queries and assist you in navigating our extensive product range. With the help of our advanced AI search functionalities, you can quickly find the right product for your specific applications. This AI-driven approach makes your shopping experience smooth, efficient, and highly personalized.

Beyond our technological edge, our curated selection of products meets the needs of various applications, industries, and DIY projects. We offer an interactive online shopping experience, allowing you to filter products based on a multitude of criteria like type of material, type of bond, environmental conditions, and more.

Our customer service team is also committed to offering expert advice and solutions. When you shop with us, you're not just buying a product; you're gaining a reliable partner for all your adhesive needs. Our motto, "We Keep Australia Together," extends beyond our products to our commitment to customer satisfaction and trust.

Product-Specific Questions

How do I find the right glue for my specific project?

Finding the right glue for your specific project is made incredibly easy with Glues Australia's advanced, AI-driven search functionalities and comprehensive filtering options. On our website, use our interactive search feature, which allows you to filter products based on various criteria such as type of material, area of application, type of bond, environmental conditions, temperature resistance, brand, and more. This ensures that you find the most suitable product for your specific needs quickly and accurately.

If you're not sure where to start, our AI-enhanced search bar and chatbot can provide immediate answers to guide you through the selection process. Additionally, our customer service team is just an inquiry away, offering expert advice based on our specialized knowledge in adhesives, sealants, and fillers.

Whether your project is industrial in scale or a simple DIY fix, we're here to help you make the most informed decision. Feel free to reach out to us with any questions or concerns; we're committed to helping you find the perfect adhesive solution for your project.

What types of adhesives do you offer?

At Glues Australia, we offer a comprehensive range of adhesive products to meet various needs, whether for industrial applications, home repairs, or DIY projects. Our product categories include:

1. Glues: From wood glue to fabric glue, we have a wide array of specialty glues designed for different materials and applications.
2. Adhesives: Including epoxy resins, contact adhesives, and more, suitable for both porous and non-porous surfaces.
3. Sealants: Ideal for sealing gaps, cracks, and joints in a variety of materials, from concrete to glass.
4. Fillers: We provide fillers for repairing holes and imperfections in surfaces like wood, metal, and plaster.
5. Threadlockers: Perfect for preventing screws and bolts from loosening over time, especially in machinery and automotive applications.
6. Tape: Including duct tape, masking tape, and specialty tapes for various uses.

Our advanced search functionalities and AI-driven assistance can help you quickly navigate these categories to find the specific product that matches your needs. Feel free to browse our extensive catalogue or reach out to our expert customer service team for more personalized guidance.

Can your sealants be used in high-temperature environments?

We offer specialized sealants designed to withstand high-temperature environments. These products are engineered to maintain their sealing properties under extreme heat conditions, making them ideal for industrial applications such as automotive assembly, machinery maintenance, and HVAC systems, among others.

You can easily find our high-temperature-resistant sealants by using the advanced search functionalities on our website. Just filter your search based on the 'Temperature Resistance' criterion to view our range of sealants suitable for high-temperature applications. If you have specific temperature requirements, feel free to reach out to our expert customer service team for tailored recommendations.

Whether you're dealing with a home repair project or an industrial application, we have the right sealant to meet your high-temperature needs.

Do you offer eco-friendly or non-toxic adhesive options?

Absolutely, we recognize the growing demand for eco-friendly and non-toxic adhesive options. That's why we offer a variety of green choices within our product range. These adhesives are formulated to minimize environmental impact while still delivering high performance. They are ideal for use in sensitive environments such as schools, hospitals, and food preparation areas, as well as for anyone interested in reducing their environmental footprint.

You can find our eco-friendly and non-toxic adhesives by using the 'Environment' filter in the search functionalities on our website. This will present you with products specifically designed to be both effective and environmentally responsible. You can also search by “non-toxic”. Always make sure you read the full product’s description to make sure they are suitable for your needs.

If you have any more questions or need further guidance, our customer service team is knowledgeable in this area and would be happy to assist you in making an eco-friendly choice that suits your specific needs. Just send us an email to info@gluesaustralia.com.au

Purchasing and Payments

What payment methods do you accept?

We aim to make your shopping experience as convenient as possible, which is why we offer a variety of payment methods to suit your needs. Currently, we accept the following:

1. Credit and Debit Cards: Visa, MasterCard, American Express
2. PayPal: For a secure and quick payment process
3. Bank Transfer: Details provided upon checkout
4. Apple Pay and Google Pay: For quick and secure mobile payments
5. Zip Pay: If you need to split your payments

All transactions are encrypted and secure, ensuring your personal and financial information is protected. If you have any questions or encounter any issues with the payment process, our customer service team is here to assist you. Feel free to reach out for any help or clarification.

Shipping and Delivery

What are the shipping options available?

We offer various shipping options to provide you with a convenient and efficient delivery experience. Our shipping options include:

1. Standard Shipping: Suitable for non-urgent orders, with delivery typically within 5-7 business days.
2. Express Shipping: For those who need their items quickly, express shipping ensures delivery within 1-3 business days, depending on your location.
3. Free Shipping: Available on certain products or orders that meet a minimum purchase amount, as indicated on our website.
4. International Shipping: We also offer shipping to various international locations; rates and delivery times vary based on the destination.

You can select your preferred shipping method during the checkout process. All shipping options come with tracking, so you can monitor your package's journey from our warehouse to your doorstep.

For more specific shipping inquiries or if you have special requirements, feel free to contact our customer service team for personalized assistance.

How can I track my order?

To track the progress of your order, please follow these steps:

1. Login to your account https://www.gluesaustralia.com.au/_myacct

If you do not have a password or have forgotten it, you can create a new one by following the "forgot my password" link and follow the steps.

2. Once you are logged in, go to "My Orders". There, you will be able to track your order.

If you placed your order via ebay, please go to your ebay account and your tracking number will be available on the transaction.

Returns and Exchanges

What is your return policy?

Our return policy lasts for 30 days. If it has been more than 30 days since you received your product, we are unable to offer a refund or exchange. To initiate a return, you will need to cover the shipment costs to our facilities. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 weeks and applied to your original method of payment. Please note that we only replace items if they are defective or damaged. You can read the full policy here: https://www.gluesaustralia.com.au/returns-policy/

How do I initiate a return or exchange?

Initiating a return or exchange with Glues Australia is a straightforward process designed to make the experience as hassle-free as possible for you. Here's how to go about it:

1. Contact Customer Service: Reach out to our customer service team via email to info@gluesaustralia.com.au within the specified return period (usually 30 days) to notify us that you would like to make a return or exchange. Please provide your order number and the reason for the return.
2. Receive Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number along with return instructions.
3. Prepare the Package: Safely pack the items in their original packaging, ensuring they are unopened and in resalable condition. Attach or include any required forms or labels.
4. Ship the Item: Use the shipping method indicated in the return instructions to send the item back to us. We recommend using a trackable shipping service for your peace of mind.
5. Receive Confirmation: Once we receive and inspect the returned items, we will send you an email confirmation. At this point, we will either process your refund or send out the exchanged item as per your request.

For further details, you can refer to our 'Returns and Exchanges' policy page on our website https://www.gluesaustralia.com.au/returns-policy/

If you have any questions or concerns, our customer service team is always available to assist you.

Technical Support

Can I get a Material Safety Data Sheet (MSDS) for a product?

If you're looking for a Material Safety Data Sheet (MSDS) for a specific product, you'll need to contact the manufacturer directly to obtain it. Manufacturers are the most reliable source for this critical safety information, as they have the most accurate and up-to-date data.

If you have trouble finding the contact information for the manufacturer, feel free to reach out to our customer service team, and we can point you in the right direction.

Account and Membership

How do I create an account?

Creating an account with Glues Australia not only streamlines your shopping experience but also gives you access to a host of useful features for better manageability and convenience. Here's how you can create an account and what you'll be able to do once it's set up:

How to Create an Account:

1. Visit our Website: Navigate to https://www.gluesaustralia.com.au/ on your preferred web browser.
2. Locate “My Account”: This option is found at the top-right corner of the homepage. Click on it to proceed.
3. Fill in Details: A registration form will appear, asking for basic information like your name, email address, and a secure password.
4. Optional Information: Some fields like phone number or shipping address are optional but filling these out in advance can make your future shopping quicker.
5. Accept Terms: Ensure to read and accept our Terms and Conditions and Privacy Policy.
6. Complete Registration: Click on 'Submit' or 'Create Account' to finish the process.
7. Confirmation Email: You'll receive an email confirming your registration, which may also include a verification link to click on.

Features Available in Your Account:

• Edit My Contact Details: Update your name, phone number, and other personal information.
• Edit My Address Book: Manage or add new shipping addresses for quicker checkouts.
• Change My Password: For security, you can update your password anytime.
• Pay Invoices Online: Settle any outstanding balances with ease.
• My Orders: Track current and past orders, view or print them for your records.
• Reorder Items: Easily reorder from a list of your past purchases.
• My Wishlists: Create, view, or edit your wishlists for future shopping.
• Resolution Centre: Having problems with a product or order? Navigate here for solutions.
• My Quotes: View any outstanding quotes you have received.

Should you encounter any issues or have any questions, our customer service team is always available to assist you.

Payments and Pricing

Are my payment details encrypted and secure?

Absolutely, your security is a top priority for us at Glues Australia. We employ state-of-the-art encryption technologies and secure servers to ensure that all your payment details are fully encrypted and secure throughout the entire transaction process.

Our website uses Secure Sockets Layer (SSL) technology, which is the industry standard for secure online transactions. This means that all your personal and payment information is encrypted and protected to the highest standards. You'll notice that the URL is always 'https://' when you're on a secure page, indicating that the data being sent is encrypted.

Furthermore, we do not store your payment details on our system. All transactions are processed through trusted and secure third-party payment gateways, which adhere to stringent security standards to ensure the utmost safety of your information.

If you have any concerns or questions regarding security, please do not hesitate to contact our customer service team. Thank you for shopping with Glues Australia, where your security and privacy are always safeguarded.

Are there financing options or payment plans available?

Yes, we understand that sometimes you may need a little extra flexibility when it comes to payment. That's why we offer ZipPay as a financing option for your purchases at Glues Australia.

ZipPay allows you to shop now and pay later, giving you the convenience to get what you need immediately while spreading the cost over time. It's a simple and secure way to get your products today and manage your payments according to your schedule.

To take advantage of this payment option, simply select ZipPay at the checkout. If you're new to ZipPay, you'll be guided through a quick and easy registration process. Once approved, you can complete your purchase and enjoy the flexibility that ZipPay offers.

Order Management

Can I order over the phone?

We appreciate your interest, but currently, all orders must be placed through our online store for accuracy and efficiency. Our website is designed to provide a secure and easy-to-navigate shopping experience. If you have any questions or need help finding a product, our customer service team is always available to assist you online

Do you provide invoices?

Yes, we do provide invoices for all purchases made on our website. Once your order is confirmed and payment is processed, an electronic invoice will be automatically generated and sent to the email address you provided during the checkout process.

You can also access and download your invoices by logging into your Glues Australia account and navigating to the "My Orders" section. From there, you'll find a list of your past orders along with options to view or print your invoices.

If you encounter any issues or have additional questions about your invoice, feel free to reach out to our customer service team for assistance.

International Customers

Are customs duties included in the final price?

Customs duties are not included in the final price displayed on our website. If you're ordering from outside Australia, you may be subject to import duties and taxes, which are levied once the package reaches your country. These additional charges must be borne by you and are your responsibility to pay.

We have no control over these charges and cannot predict what they may be, as customs policies vary widely from country to country. We recommend that you contact your local customs office for further information on what these charges may entail for your specific location.

If you have any more questions regarding this or any other aspect of your order, please don't hesitate to reach out to our customer service team.

Technical and Safety Information

Where can I find technical specifications for your products?

You can find detailed technical specifications for each of our products directly on the product pages of our website. They provide essential information like application areas, type of materials the product works best with, types of adhesives, surface fit, type of bond, environmental considerations, and temperature resistance, among others.

For some products, we also provide downloadable PDFs that include even more in-depth information, like Material Safety Data Sheets (MSDS) and technical data sheets.

If you're unable to find the technical information you're looking for, or if you have additional questions, feel free to reach out to our customer service team for further assistance. We are here to help you find the right product for your specific needs.

Account and Privacy

How do I update my account information?

Updating your account information is simple and straightforward. After logging into your Glues Australia account, navigate to the account dashboard where you'll find various options for managing your account.

Here's what you can do:

• Edit My Contact Details: Change your name, phone number, and other contact information.
• Edit My Address Book: Update or add new shipping addresses.
• Change My Password: Create a new, secure password for your account.
• Pay Invoices Online: Manage and pay any outstanding balances.
• My Orders: Track the status of your orders.
• Reorder Items: Easily reorder from a list of your past purchases.
• My Wishlists: View, create, or edit your wishlist(s).
• Resolution Centre: Address any problems with a product or order.
• My Quotes: View any outstanding quotes you may have.

Simply click on the appropriate section and follow the prompts to make your desired changes. Once completed, your updates will be saved automatically.

If you encounter any issues or have further questions, feel free to contact our customer service team for assistance.

What is your privacy policy?

At Glues Australia, we take the privacy of our customers very seriously. We are committed to protecting your personal information and ensuring that it is used only in ways that are compliant with privacy laws.

Our privacy policy outlines how we collect, use, and safeguard your personal information. This includes details on how we use cookies, how we handle data security, and the conditions under which we may disclose information to third parties.

You can read the full privacy policy by navigating to the "Privacy Policy" link usually located at the bottom of our website. This policy is designed to inform you about how we manage and protect your information, so we recommend that all customers read it thoroughly.

If you have any questions or concerns regarding our privacy policy, please don't hesitate to reach out to our customer service team for further clarification.

Subscription and Newsletters

How do I subscribe to the Glues Australia newsletter?

Subscribing to the Glues Australia newsletter is a simple process and a great way to stay updated on our latest products, promotions, and expert tips. Here's how to subscribe:

1. Scroll down to the bottom of any page on our website.
2. Locate the "Newsletter Signup" section or a similar field usually labeled "Subscribe to Our Newsletter."
3. Enter your email address in the designated field.
4. Click the "Subscribe" button to complete the process.

Once you've subscribed, you'll start receiving our newsletters directly to your email inbox. These newsletters will include a variety of content such as new product launches, exclusive offers, and helpful tips for all your adhesive needs.

If you ever wish to unsubscribe, you can easily do so by clicking the "Unsubscribe" link located at the bottom of each newsletter.

How can I unsubscribe from your mailing list?

Unsubscribing from the Glues Australia mailing list is a straightforward process. At the bottom of any of our newsletter emails, you'll find an "Unsubscribe" link. Simply click on this link, and you'll be directed to a page where you can confirm your decision to unsubscribe. Once you've confirmed, you'll be removed from our mailing list and will no longer receive our newsletters.

Gift Cards and Gift Services

Do you offer gift cards?

As of now, Glues Australia does not offer gift cards. However, we're always exploring new ways to enhance your shopping experience, so this is something we may consider offering in the future. In the meantime, you can still purchase any of our products and have them shipped directly to your loved ones as a gift.

Customer Support Availability

What are your customer service hours?

Our customer service team is available to assist you from Monday to Friday, 9:00 AM to 5:00 PM AEST. We are closed on weekends and public holidays. You can reach us via email or live chat on our website. We aim to provide prompt and efficient service to address any queries or concerns you may have.

Partnership and Affiliation

How can I become a distributor or reseller?

Thank you for your interest in becoming a distributor or reseller for Glues Australia! We're always looking to expand our network with partners who share our dedication to quality and customer service.

To initiate the process, please follow these steps:

1. Initial Contact: Send us an email at info@gluesaustralia.com.au expressing your interest. Include basic information about your business such as your company name, location, and a brief description of your experience in the industry.
2. Business Credentials: After initial contact, we'll require you to provide business credentials and other relevant documents.
3. Review Process: Once we receive all the necessary documents, our team will review your application.
4. Approval and Onboarding: If approved, we'll send you a Distributor Agreement to sign, along with other onboarding materials that will help you get started in selling our products.
5. Ordering: Once onboarded, you'll have access to our distributor portal where you can place orders, track shipments, and manage inventory.